🔵 TERMS & CONDITIONS
1. Introduction
Current as at 08/08/2026
These Terms & Conditions govern your use of the GuardHERE Consulting website and the purchase of any products or services offered through our online platform.
GuardHERE Consulting (also referred to as “we”, “us”, “our”, or “Service Provider”) provides digital products, consulting services, and advisory support within the Australian security industry, licensed in the state of Victoria.
By accessing this website or purchasing any product or service, you agree to be bound by these Terms & Conditions.
1.1 Copyright
The GuardHERE Logo, name and associated branding, website icons and characters, products, posts, examples and downloads are © Copyright GuardHERE Consulting and must not be resold, used or changed except as permitted under these Terms, applicable Product-Specific Terms, or with our permission.
All rights reserved.
2. Structure of These Terms
These Terms & Conditions are structured as follows:
- 🔵 Introduction – explains the outline of these terms and copyright of using this website
- 🟣 Terms of Use – governing use of this website and its content
- 🔴 Terms of Sale – governing all purchases made through our online store
- 🟡 Product-Specific Terms – contain additional clarification, are further outlined on individual product pages, and form part of your agreement
🟢 Privacy Policy (including Website) – governing how we collect and manage personal information
Where there is any inconsistency, Product-Specific Terms override the Terms of Sale, and the Terms of Sale override the Terms of Use.
🟣 TERMS OF USE
3. Website Use
This website is intended to provide general information, resources, and access to our products and services.
You agree to use this website lawfully and not to misuse, copy, or exploit any content or functionality.
4. General Information Disclaimer
All information, content, and materials published on this website are provided for general informational purposes only.
They do not constitute legal, financial, or professional advice and should not be relied upon as such.
You should consider whether the information is appropriate for your individual circumstances or seek independent advice where required.
5. Intellectual Property (Website Content)
All website content, including text, branding, documents, downloads, graphics, and materials, is the property of GuardHERE Consulting unless otherwise stated.
You may not reproduce, repurpose, distribute, or commercialise any content without prior written consent.
6. Third-Party Services and Links
We may utilise or link to third-party platforms, including payment providers and external services.
We are not responsible for the content, policies, or performance of third-party providers.
7. Limitation of Liability (Website Content)
To the extent permitted by law, we are not liable for any loss or damage arising from your use of this website or reliance on its content.
All content is provided on an “as is” basis.
🔴 TERMS OF SALE (E-COMMERCE)
8. Formation of Agreement
A binding agreement is formed when you complete a purchase through our website and payment is successfully processed.
By purchasing any product or service, you agree to these Terms of Sale and any applicable Product-Specific Terms.
These Terms, the relevant product page and Product-Specific Terms, your order confirmation, and any written quotation, proposal, scope or variation expressly agreed between you and GuardHERE Consulting together constitute the agreement in relation to your purchase. Where a separate written agreement or later written variation is agreed, it will prevail to the extent of any inconsistency.
9. Scope of Products and Services
All products and services are limited to the scope described on the relevant product page.
Any services, support, or deliverables outside of that scope will require a separate agreement or additional fees.
Product pages clearly outline inclusions, limitations, and support conditions applicable to each offering.
10. Nature of Relationship
Nothing in these Terms creates a relationship of employment, partnership, or agency.
GuardHERE Consulting operates as an independent contractor.
11. Fees and Payment
All prices are listed in Australian Dollars (AUD).
We are not registered for GST, and GST is not charged.
Full payment is required at the time of purchase.
Failure of payment or chargeback may result in suspension of access to products or services.
Any reasonable costs properly and directly incurred by us due to a failed or reversed payment may be recovered from you, to the extent permitted by law.
12. Digital Delivery
All products are delivered digitally via email or download link.
It is your responsibility to ensure your email address is correct at the time of purchase.
Delivery is deemed complete when the product is made available for download or sent to your nominated email address. If you do not receive or cannot access the product, please contact us and we will take reasonable steps to restore access or re-deliver the product.
13. Editing Assistance and Support
Where a product includes editing assistance or support, the scope, duration, and limitations of that support are clearly outlined on the product page.
Support is strictly limited to what is described and does not extend to broader consulting, additional documents, or unrelated advice unless otherwise agreed.
Additional support outside of scope may be provided at additional cost.
Where editing assistance is selected, the applicable scope, timeframes, inclusions and conditions will be outlined prior to commencement and will be consistent with the Product-Specific Terms and these Terms.
Also, unless specifically requested not to, we reserve the right to add the Client to the newsletter subscription service and refer to the Client’s business name to indicate services have been provided by the Service Provider to the Client. We may also show the Client’s company logo on our website and other marketing materials.
14. Variation of Services
Any variation to the scope of services must be agreed in writing.
We reserve the right to charge additional fees for any changes or additional work requested beyond the original scope.
15. Intellectual Property (Products and Services)
All intellectual property created, provided, or supplied by GuardHERE Consulting remains our property.
Upon purchase, you are granted a limited, non-transferable licence to use the product for your own business or personal use.
You may copy, customise, brand and use the purchased material within your own organisation and provide it to employees, contractors, clients, regulators or advisers where reasonably required for your business purposes.
You may not resell, sublicense, commercially redistribute or provide the underlying template for use by another business.
16. Confidentiality
Both parties agree not to disclose confidential information shared during the course of the engagement, except where required by law or necessary to fulfil the services.
17. Limitation of Liability
To the maximum extent permitted by law, our liability for any claim arising from your purchase or use of our products or services is limited to the amount paid for that product or service.
You acknowledge that any materials, templates or guidance provided are general in nature and may not be suitable for your specific circumstances.
We are not liable for indirect, incidental, or consequential losses, including loss of business, revenue, or opportunity.
Where a product or service includes calculations, formulas, rates, models, examples or other tools, you are responsible for checking the accuracy and suitability of all inputs, assumptions and outputs before relying on them for pricing, compliance, employment, financial or other business decisions.
Nothing in this section or these Terms excludes, restricts or modifies any consumer guarantee, right or remedy that cannot lawfully be excluded under the Australian Consumer Law or other applicable law.
18. Indemnity
You agree to indemnify and hold harmless GuardHERE Consulting from any claims, losses, damages, or expenses arising from:
- your use of our products or services
- your reliance on any materials provided
- your breach of these Terms
except where caused by our gross negligence or wilful misconduct.
19. Satisfaction Guarantee
If you have concerns regarding any product or service, you must notify us promptly and allow us the opportunity to address and resolve the issue.
This guarantee does not override your rights under Australian Consumer Law.
20. Refunds
Due to the digital nature of our products, refunds are not generally provided.
However, if you experience an issue, you may contact us within 60 days of purchase, and we will work with you to resolve the matter.
Nothing in these Terms excludes your rights under Australian Consumer Law.
21. Termination
We reserve the right to suspend or terminate access to our products or services where:
- payment is not received or is reversed
- these Terms are breached
Upon termination, any rights or obligations that by nature should survive will continue to apply.
If you choose to discontinue use of a product or service, no refund will be provided for any digital product already delivered or for the portion of any service already completed or delivered, unless required under Australian Consumer Law.
22. Unforeseen Circumstances
We are not liable for delays or failure to perform due to events beyond our reasonable control, including system outages, third-party failures, or external disruptions.
23. Jurisdiction
These Terms are governed by the laws of Victoria, Australia.
Any disputes will be subject to the jurisdiction of Victorian courts.
24. Amendments
We may update these Terms, pricing, products or website content at any time.
Unless otherwise agreed in writing or required by law, changes apply prospectively to website use and purchases made after publication. The Terms and Product-Specific Terms in effect when your purchase is accepted continue to govern that purchase, together with any later written variation agreed between the parties.
🟡 PRODUCT-SPECIFIC TERMS
Each product page includes clear, practical explanations of:
- what is included
- what is not included
- support timeframes
- delivery expectations
Our templates are provided to you on an ‘as is’ basis in the format and document type at the time of download. GuardHERE Consulting does not guarantee compatibility with older versions of Microsoft Office or any other software used to open this document nor that this document is correct for your individual needs, and recommends that you seek independent advice if required, as well as reading through the entirety of the document to check your needs.
Supplementary information may be included with your purchase or download, such as editing notes and tips, and limitations of the templates, all of which form part of your agreement.
These Product-Specific Terms form part of your agreement and are designed to ensure clarity before purchase.
🟢 PRIVACY POLICY
GuardHERE Consulting is committed to providing quality services to you and this policy outlines our ongoing obligations to you in respect of how we manage your Personal Information.
We have adopted the Australian Privacy Principles (APPs) contained in the Privacy Act 1988 (Cth) (the Privacy Act). The APPs govern the way in which we collect, use, disclose, store, secure and dispose of your Personal Information.
A copy of the Australian Privacy Principles may be obtained from the website of The Office of the Australian Information Commissioner.
WHAT IS PERSONAL INFORMATION AND WHY DO WE COLLECT IT?
Personal Information is information or an opinion that identifies an individual. Examples of Personal Information we may collect include names, business and contact details, addresses, country, email addresses, phone numbers, IP addresses, order and transaction information, enquiry and correspondence details, information or documents you provide in connection with our products or services, and website or device interaction information.
Personal Information may be obtained through consultations and correspondence, by telephone or email, through our website and online store, through forms, orders and downloads, from information or documents you provide to us, from cookies and website technologies, from publicly available sources and, where appropriate, from third parties. Third-party services may operate under their own privacy policies. We do not control or guarantee the content, privacy practices or policies of third-party websites or services.
We collect your Personal Information for the primary purpose of providing our services to you, our legal obligations, providing information to our clients and marketing. We may also use your Personal Information for secondary purposes closely related to the primary purpose, in circumstances where you would reasonably expect such use or disclosure. You may unsubscribe from our mailing/marketing lists at any time by contacting us in writing or via the appropriate links.
When we collect Personal Information we will, where appropriate and where possible, explain to you why we are collecting the information and how we plan to use it.
SENSITIVE INFORMATION
Sensitive information is defined in the Privacy Act to include information or opinion about such things as an individual’s racial or ethnic origin, political opinions, membership of a political association, religious or philosophical beliefs, membership of a trade union or other professional body, criminal record or health information.
Sensitive information will be used by us only:
- For the primary purpose for which it was obtained
- For a secondary purpose that is directly related to the primary purpose
- With your consent; or where required or authorised by law.
THIRD PARTIES
Where reasonable and practicable to do so, we will collect your Personal Information only from you. However, in some circumstances we may be provided with information by third parties. In such a case we will take reasonable steps to ensure that you are made aware of the information provided to us by the third party, where reasonable and practical.
DISCLOSURE OF PERSONAL INFORMATION
Your Personal Information may be disclosed where reasonably necessary to provide our products or services, process payments and orders, deliver digital products, provide support, operate and secure our website, conduct analytics or advertising and conversion measurement described in this Policy, obtain professional advice, where you consent to the disclosure, or where disclosure is required or authorised by law.
This may include disclosure to service providers such as payment processors, ecommerce and website providers, hosting and cloud providers, email and communications services, analytics and security providers, advertising and measurement platforms, and professional advisers.
OVERSEAS DISCLOSURE
Some third-party service providers may store or process Personal Information outside Australia, including in the United States and other countries in which those providers operate. Where applicable, we take reasonable steps to ensure Personal Information is handled in accordance with applicable privacy requirements.
SECURITY OF PERSONAL INFORMATION
Your Personal Information is stored in a manner that reasonably protects it from misuse and loss and from unauthorised access, modification or disclosure.
When your Personal Information is no longer needed for the purpose for which it was obtained, we will take reasonable steps to destroy or permanently de-identify your Personal Information. However, most of the Personal Information is or will be stored in client files which will be kept by us for a minimum of 7 years.
ACCESS TO YOUR PERSONAL INFORMATION
You may access the Personal Information we hold about you and to update and/or correct it, subject to certain exceptions. If you wish to access your Personal Information, please contact us in writing.
GuardHERE Consulting will not charge any fee for your access request but may charge an administrative fee for providing a copy of your Personal Information.
In order to protect your Personal Information, we may require identification from you before releasing the requested information.
MAINTAINING THE QUALITY OF YOUR PERSONAL INFORMATION
It is important to us that your Personal Information is up to date. We will take reasonable steps to make sure that your Personal Information is accurate, complete and up-to-date. If you find that the information we have is not up to date or is inaccurate, please advise us as soon as practicable so we can update our records and ensure we can continue to provide quality services to you.
POLICY UPDATES
This Policy may change from time to time and is available on our website.
PRIVACY POLICY COMPLAINTS AND ENQUIRIES
If you have any queries or complaints about our Privacy Policy, please contact us via our website.
If you make a privacy complaint, we will consider and investigate the matter within a reasonable timeframe and may contact you for further information. We will advise you of the outcome and any steps we propose to take. If you remain dissatisfied, you may be able to contact the Office of the Australian Information Commissioner.
🟢 SUPPLEMENTAL PRIVACY POLICY – WEBSITE
This section is in addition to the above and should be read in conjunction.
What personal data we collect and why we collect it
Comments
When visitors leave comments on the site, we collect the data shown in the comments form, and the visitor’s IP address and browser user agent string to help spam detection.
Our website may use third party applications for the purposes of comments, user interactions, profiles, etc. and they may operate additional privacy policies.
Media
If you upload images to the website, you should avoid uploading images with embedded location data (EXIF GPS) included.
Cookies
If you leave a comment on our site you may opt-in to saving your name, email address and website in cookies. These are for your convenience so that you do not have to fill in your details again when you leave another comment. These cookies will last for one year.
If you have an account and you log in to this site, we will set a temporary cookie to determine if your browser accepts cookies. This cookie contains no personal data and is discarded when you close your browser.
When you log in, we will also set up several cookies to save your login information and your screen display choices. Login cookies last for two days, and screen options cookies last for a year. If you select “Remember Me”, your login will persist for two weeks. If you log out of your account, the login cookies will be removed.
If you edit or publish an article, an additional cookie will be saved in your browser. This cookie includes no personal data and simply indicates the post ID of the article you just edited. It expires after 1 day.
Our website may also use cookies or similar technologies for website functionality, security, analytics, attribution and advertising or conversion measurement. These technologies may process information such as device and browser information, referral information, website interactions and identifiers associated with an advertising visit or click.
Embedded content from other websites
Pages, Images, Articles, Media, Security Applications and other plugins on this site may include embedded content (e.g. videos, images, articles, plugins, etc.). Embedded content from other websites behaves in the exact same way as if the visitor has visited the other website.
These websites may collect data about you, use cookies, embed additional third-party tracking, and monitor your interaction with that embedded content, including tracking your interaction with the embedded content if you have an account and are logged in to that website, or, for the purposes that the plugin or embedded content was implemented for.
Analytics and Advertising Measurement
For website operation, usage statistics and marketing measurement, we may use third-party analytics, security, anti-spam and advertising or conversion-measurement services. These services may process information such as IP address, device and browser information, pages visited, referral information, website interactions and purchase or enquiry conversion events.
Where advertising or conversion measurement is used, this information may be used to understand whether advertising resulted in website visits, enquiries or purchases and to measure campaign performance. Personal Information is shared with such services only where permitted by law and in accordance with the applicable service terms and privacy requirements.
Visitor comments or completed forms may also be checked through an automated spam detection service.
How long we retain your data
If you leave a comment, the comment and its metadata are retained indefinitely. This is so we can recognise and approve any follow-up comments automatically instead of holding them in a moderation queue.
For users that register on our website (if any), we also store the personal information they provide in their user profile. All users can see, edit, or delete their personal information at any time (except they cannot change their username). Website administrators can also see and edit that information.